Please visit our Returns Portal. This is where you can enter your Order Number and follows the steps. Whether you placed your order through our site or via Facebook/Instagram, our return process is the same. All returns are issued as store credit, and we cannot offer refunds back to the original payment method for orders made through Facebook/Instagram due to platform restrictions.
Due to our inventory flow, we are currently not accepting exchanges. If you are needing a different size, you can use your store credit toward that or any other items on our website. We try our best to make sure to accommodate our customers through restocks if available. If an item is sold out or not available in your size, please utilize the “Request a Restock” button on the items page so that we are made aware of items that may need restocking.
To ensure you receive the correct refund, please send each order back individually. Our warehouse can only process refunds for online returns that match the specific tracking information provided by our returns system.
To begin your gift return or exchange, visit our Returns Portal and select the "Start gift return here" link located below the "Start a return" section.
If you need help finding any details from the original order, feel free to contact us at info@shopteddyrose.com, and we'll be glad to assist!
Items marked as final sale cannot be returned or exchanged. The item will be marked FINAL SALE in the product title.