Please visit our Returns Portal. This is where you can enter your Order Number and follows the steps. Whether you placed your order through our site or via Facebook/Instagram, our return process is the same. All returns are issued as store credit, and we cannot offer refunds back to the original payment method for orders made through Facebook/Instagram due to platform restrictions.

Check your gift card or store credit balance by using the link in your original email from us. Can’t find it? Email hello@shopteddyrose.com with your order number and we’ll resend your current balance.

Due to our inventory flow, we are currently not accepting exchanges. If you are needing a different size, you can use your store credit toward that or any other items on our website. We try our best to make sure to accommodate our customers through restocks if available. If an item is sold out or not available in your size, please utilize the “Request a Restock” button on the items page so that we are made aware of items that may need restocking.